Privacy policy

Balance Bite (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website, mobile app, and other communication channels.

1. Information We Collect

When you voluntarily submit information via our website forms, booking pages, WhatsApp chat, or email, we may collect:

Name
Email address
Phone number
Health and wellness goals or preferences (if provided voluntarily)

You may visit our site anonymously, but certain features (such as booking a consultation) may require you to provide contact details.

2. How We Use Your Information

We use the information you provide to:

Contact you regarding consultations, services, and offers
Send updates about your bookings, health plans, or program progress
Share educational content, tips, and relevant updates about Balance Bite programs
Improve our services, website, and customer experience

3. Consent for Communication (DND/NDNC Clause)

By submitting your details on our website, booking pages, WhatsApp, or other forms, you authorize Balance Bite and its representatives to contact you via Call, SMS, WhatsApp, or Email with updates and notifications.
This consent overrides DND/NDNC registration and remains valid until you opt-out.
You may withdraw your consent at any time by emailing support@mybalancebite.com or replying with “STOP.”

4. Sharing of Data

Your data will not be sold or rented to third parties. We may share information with trusted partners such as diagnostic labs, payment gateways, and customer support providers only as necessary to deliver our services.

5. Data Security

We use industry-standard encryption and security measures to protect your information.

6. Your Rights

You may request correction, update, or deletion of your personal data by contacting support@mybalancebite.com.